/* =========================================================
   CRM · Comunicaciones — estilos
   Paleta: verde marca #128C5E + superficies claras
   ========================================================= */
:root{
  --green:#128C5E; --green-d:#0E7350; --green-l:#E6F4EE;
  --ink:#152623; --muted:#647a73; --line:#e4ebe8;
  --bg:#f4f7f6; --white:#fff; --danger:#c2453b; --warn:#c78a12;
  --shadow:0 2px 10px rgba(20,50,40,.06);
  --radius:14px;
  --font:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Helvetica,Arial,sans-serif;
}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;font-family:var(--font);color:var(--ink);background:var(--bg);font-size:14px;-webkit-font-smoothing:antialiased}
button{font-family:inherit}
.app-loading{display:flex;height:100vh;align-items:center;justify-content:center;color:var(--muted)}

/* ---------- Login ---------- */
.login{min-height:100vh;display:flex;align-items:center;justify-content:center;
  background:radial-gradient(1200px 600px at 70% -10%,rgba(18,140,94,.12),transparent),var(--bg);padding:20px}
.login-card{background:var(--white);width:100%;max-width:380px;border-radius:20px;padding:30px 28px;box-shadow:0 18px 50px rgba(10,40,30,.14)}
.login-brand{display:flex;align-items:center;gap:10px;margin-bottom:22px}
.login-brand .mark{width:40px;height:40px;border-radius:11px;background:linear-gradient(135deg,var(--green),var(--green-d));
  display:flex;align-items:center;justify-content:center;color:#fff}
.login-brand strong{font-size:17px}
.login h1{font-size:19px;margin:0 0 4px}
.login p.sub{color:var(--muted);margin:0 0 22px;font-size:13px}
.field{margin-bottom:14px}
.field label{display:block;font-size:12px;font-weight:600;color:var(--muted);margin-bottom:5px}
.field input{width:100%;border:1px solid var(--line);border-radius:10px;padding:11px 13px;font-size:14px;outline:none;background:#fbfdfc}
.field input:focus{border-color:var(--green)}
.btn{border:none;border-radius:10px;padding:11px 16px;font-size:14px;font-weight:600;cursor:pointer;background:var(--green);color:#fff}
.btn:hover{background:var(--green-d)}
.btn.block{width:100%}
.btn.ghost{background:transparent;color:var(--green);border:1px solid var(--line)}
.btn.ghost:hover{background:var(--green-l)}
.btn.sm{padding:7px 11px;font-size:12.5px}
.btn.danger{background:var(--danger)}.btn.danger:hover{filter:brightness(.94)}
.form-err{background:#fdecea;color:var(--danger);border-radius:9px;padding:9px 12px;font-size:12.5px;margin-bottom:12px;display:none}
.form-err.show{display:block}

/* ---------- Layout general ---------- */
.shell{display:grid;grid-template-columns:340px 1fr 320px;grid-template-rows:56px 1fr;height:100vh;
  grid-template-areas:"top top top" "list thread lead"}
.topbar{grid-area:top;display:flex;align-items:center;gap:12px;padding:0 16px;background:var(--white);border-bottom:1px solid var(--line)}
.topbar .mark{width:30px;height:30px;border-radius:8px;background:linear-gradient(135deg,var(--green),var(--green-d));display:flex;align-items:center;justify-content:center;color:#fff}
.topbar h2{font-size:15px;margin:0}
.topbar .spacer{flex:1}
.topbar .who{color:var(--muted);font-size:13px}
.icon-btn{border:none;background:transparent;color:var(--muted);cursor:pointer;padding:7px;border-radius:8px;display:inline-flex}
.icon-btn:hover{background:var(--bg);color:var(--ink)}
.icon-btn svg{width:20px;height:20px}

/* ---------- Lista de conversaciones ---------- */
.list{grid-area:list;background:var(--white);border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}
.list-head{padding:12px 14px 8px}
.tabs{display:flex;gap:6px;background:var(--bg);padding:4px;border-radius:10px}
.tabs button{flex:1;border:none;background:transparent;padding:7px;border-radius:7px;cursor:pointer;font-size:13px;color:var(--muted);font-weight:600}
.tabs button.active{background:var(--white);color:var(--green);box-shadow:var(--shadow)}
.search{margin:10px 14px 6px}
.search input{width:100%;border:1px solid var(--line);border-radius:9px;padding:8px 12px;font-size:13px;outline:none;background:#fbfdfc}
.search input:focus{border-color:var(--green)}
.conv-scroll{flex:1;overflow-y:auto;min-height:0}
.conv{display:flex;gap:11px;padding:12px 14px;cursor:pointer;border-bottom:1px solid #f1f5f3;position:relative}
.conv:hover{background:#f8faf9}
.conv.active{background:var(--green-l)}
.conv .av{width:44px;height:44px;flex:0 0 44px;border-radius:50%;background:linear-gradient(135deg,#2aa877,#0E7350);color:#fff;
  display:flex;align-items:center;justify-content:center;font-weight:700;font-size:16px}
.conv .mid{flex:1;min-width:0}
.conv .row1{display:flex;justify-content:space-between;align-items:baseline;gap:8px}
.conv .name{font-weight:600;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv .time{font-size:11px;color:var(--muted);flex:0 0 auto}
.conv .lead-id{font-size:11px;color:var(--muted)}
.conv .row2{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-top:2px}
.conv .last{font-size:12.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}
.conv .badge{min-width:19px;height:19px;padding:0 5px;border-radius:10px;background:var(--green);color:#fff;font-size:11px;
  font-weight:700;display:flex;align-items:center;justify-content:center}
.pill{display:inline-block;font-size:10.5px;font-weight:600;padding:2px 7px;border-radius:20px;background:var(--bg);color:var(--muted)}
.pill.nuevo{background:#e8f0fe;color:#1a56c4}
.pill.en_conversacion{background:var(--green-l);color:var(--green-d)}
.pill.esperando{background:#fff3e0;color:var(--warn)}
.pill.calificado{background:#ede7fb;color:#6b3fd0}
.pill.cerrado{background:#eceff0;color:#7a8a86}
.empty{padding:40px 20px;text-align:center;color:var(--muted);font-size:13px}

/* ---------- Hilo de chat ---------- */
.thread{grid-area:thread;display:flex;flex-direction:column;min-height:0;background:var(--bg)}
.thread-head{display:flex;align-items:center;gap:11px;padding:11px 16px;background:var(--white);border-bottom:1px solid var(--line)}
.thread-head .av{width:40px;height:40px;border-radius:50%;background:linear-gradient(135deg,#2aa877,#0E7350);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700}
.thread-head .t-name{font-weight:600}
.thread-head .t-sub{font-size:12px;color:var(--muted)}
.thread-head .spacer{flex:1}
.msgs{flex:1;overflow-y:auto;padding:18px 16px;display:flex;flex-direction:column;gap:8px;min-height:0;
  background-image:radial-gradient(rgba(18,140,94,.05) 1px,transparent 1px);background-size:18px 18px}
.mrow{display:flex;max-width:100%}
.mrow.visitor{justify-content:flex-start}
.mrow.operator{justify-content:flex-end}
.mrow.system{justify-content:center}
.bubble{max-width:66%;padding:8px 12px 6px;border-radius:15px;box-shadow:0 1px 2px rgba(20,50,40,.10);font-size:14px;line-height:1.42;word-wrap:break-word;overflow-wrap:anywhere}
.mrow.visitor .bubble{background:var(--white);border-bottom-left-radius:5px}
.mrow.operator .bubble{background:linear-gradient(135deg,var(--green),var(--green-d));color:#fff;border-bottom-right-radius:5px}
.bubble .txt{white-space:pre-wrap}
.bubble .meta{font-size:10.5px;opacity:.65;text-align:right;margin-top:2px}
.mrow.operator .bubble .meta{color:#eafff4}
.sys-note{background:rgba(18,53,42,.08);color:#3a544c;font-size:12px;padding:4px 11px;border-radius:11px}
.composer{display:flex;align-items:flex-end;gap:8px;padding:12px 14px;background:var(--white);border-top:1px solid var(--line)}
.composer textarea{flex:1;border:1px solid var(--line);border-radius:20px;padding:10px 15px;font:inherit;font-size:14px;resize:none;outline:none;max-height:140px;background:#fbfdfc}
.composer textarea:focus{border-color:var(--green)}
.composer .send{width:44px;height:44px;flex:0 0 44px;border:none;border-radius:50%;background:linear-gradient(135deg,var(--green),var(--green-d));color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center}
.composer .send svg{width:19px;height:19px;margin-left:-2px}
.thread-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--muted);gap:10px;text-align:center;padding:20px}
.thread-empty svg{width:52px;height:52px;opacity:.35}

/* ---------- Panel del lead ---------- */
.lead{grid-area:lead;background:var(--white);border-left:1px solid var(--line);overflow-y:auto;min-height:0}
.lead-empty{padding:40px 20px;color:var(--muted);text-align:center;font-size:13px}
.lead-hero{padding:22px 18px 14px;text-align:center;border-bottom:1px solid var(--line)}
.lead-hero .av{width:64px;height:64px;border-radius:50%;margin:0 auto 10px;background:linear-gradient(135deg,#2aa877,#0E7350);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:24px}
.lead-hero .ln{font-weight:700;font-size:16px}
.lead-hero .lid{font-size:12px;color:var(--muted);margin-top:2px}
.lead-sec{padding:14px 18px;border-bottom:1px solid var(--line)}
.lead-sec h4{margin:0 0 10px;font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}
.kv{display:flex;justify-content:space-between;gap:10px;padding:5px 0;font-size:13px}
.kv .k{color:var(--muted)}
.kv .v{text-align:right;word-break:break-word}
.lead-input{width:100%;border:1px solid var(--line);border-radius:9px;padding:8px 11px;font-size:13px;outline:none;background:#fbfdfc;margin-bottom:8px}
.lead-input:focus{border-color:var(--green)}
select.lead-input{cursor:pointer}
.tags{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:8px}
.tag{display:inline-flex;align-items:center;gap:5px;background:var(--green-l);color:var(--green-d);font-size:12px;padding:3px 9px;border-radius:20px}
.tag button{border:none;background:transparent;color:var(--green-d);cursor:pointer;font-size:14px;line-height:1;padding:0}
.note{background:var(--bg);border-radius:9px;padding:9px 11px;font-size:12.5px;margin-bottom:7px}
.note .n-meta{font-size:11px;color:var(--muted);margin-top:4px}
.row-actions{display:flex;gap:8px;flex-wrap:wrap}
.mini{display:flex;gap:6px}
.mini input{flex:1}

/* ---------- Modal ---------- */
.modal-bg{position:fixed;inset:0;background:rgba(15,40,30,.4);display:flex;align-items:center;justify-content:center;z-index:50;padding:20px}
.modal{background:var(--white);border-radius:16px;width:100%;max-width:460px;max-height:88vh;overflow:auto;box-shadow:0 20px 60px rgba(10,40,30,.3)}
.modal-head{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--line)}
.modal-head h3{margin:0;font-size:16px}
.modal-body{padding:18px 20px}
.modal-foot{padding:14px 20px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:10px}
.hint{font-size:12px;color:var(--muted);margin:-4px 0 10px}

/* ---------- Toast ---------- */
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;padding:10px 18px;border-radius:10px;font-size:13px;z-index:60;opacity:0;transition:opacity .2s;pointer-events:none}
.toast.show{opacity:.96}

/* ---------- Responsive ---------- */
@media (max-width:1080px){
  .shell{grid-template-columns:300px 1fr;grid-template-areas:"top top" "list thread"}
  .lead{position:fixed;top:56px;right:0;width:320px;height:calc(100vh - 56px);z-index:30;transform:translateX(100%);transition:transform .2s}
  .lead.open{transform:none;box-shadow:-10px 0 40px rgba(10,40,30,.15)}
}
@media (max-width:720px){
  .shell{grid-template-columns:1fr;grid-template-areas:"top" "list"}
  .shell.viewing{grid-template-areas:"top" "thread"}
  .shell.viewing .list{display:none}
  .list{border-right:none}
  .thread{grid-area:thread}
  .lead{width:100vw}
}
.hide{display:none!important}